Support

There is a thin line between learning how to use a Zero Trace Device and learning how to use a Zero Trace Device for work. If it is a problem with:

• The base Operating system, Zero Trace Pen, get in touch with us.
• A custom package, get in touch with us.
• If it is how to use an app, please read the available documentation prior to contacting us.

So if you have a technical question about a Zero Trace Device, we suggest looking at our documentation page, which will give you various methods of getting help and allow you to submit a support ticket.

Please reach out through the various methods to get in contact with the Zero Trace Team or leave support ticket in the community support page.

Found a something concerning? We take security seriously and welcome any reports of issues.

We also run a bug bounty program, which covers anything anything on the Zero Trace Pen infrastructure, websites, and subdomains, (*.zerotrace.org). For more information, please use any of the methods below to contact.

Did you accidentally reset your Zero Trace Phone using our emergency protocols? Or perhaps, you had to purge all your data due to a high-risk situation. We can bring your device back to life with our Zero Trace Restore service.

Whether it was an emergency or you simply modified the source code in such a way that you bricked the device, Zero Trace Restore will return your device to like-new condition.