Zero Trace Support
Contact Zero Trace.
Choose the channel that fits your request. Start a support request, email the team, or send a text. Do not include passwords, recovery phrases, or other secrets.
Support request
Open the Zero Trace support channel for a detailed request or a quick conversation.
Email support
support@zerotrace.org
Best for a complete written description and relevant screenshots.
Best for a complete written description and relevant screenshots.
Questions
Four details help us guide you.
Tell us what you are considering so the team can answer in context and build a useful question thread with you.
01
Product you want
Name the device, service, or setup you are considering.
02
Your threat model
Tell us what you want to protect, from whom, and in which situations.
03
Your specific questions
List the exact questions you want answered before deciding.
Tech support
Four details make troubleshooting easier.
If something is not working as expected, include these details so the team can begin with useful context.
01
Product or service
Name the item, course, or service connected to the request.
02
What happened
Describe what you expected and what happened instead.
03
What you tried
List the steps already taken and any message you saw.
04
Reference details
Include an order number or donor code when it applies.
Work continues around the clock.
Our team works across different hours, including late-night coverage. Some team members work through midnight so support requests can keep moving beyond ordinary office hours.
